Please note that practices and patients may not be able to access eConsult at the moment. e-Consult technology and IT teams are working to fix this problem which will be resolved as soon as possible. We will continue to keep you informed of any further updates

Your healthcare is important to us. In order to provide you with the best possible care, we occasionally send convenient text messages to our patients about their healthcare and the products and services we offer.

The practice will assume consent by 24/04/21, unless otherwise informed. Patients can “opt in or out” at any time

We look forward to providing better and more convenient communications with you via text messaging. Our goal is to provide you with relevant and useful information about your healthcare and the products and services we offer for improving your health. Thank you!

If you have received a letter inviting you for your cervical screening appointment – please contact the surgery and book an appointment with our Practice Nurses. If you feel you’re unable to attend for any reason, please do not ignore the invite, contact the surgery and we will do our best to meet your needs and accommodate you.

Each room is cleaned thoroughly and aired before and after each appointment and our Nurses wear full PPE, making it a Covid safe practice.

If you would like to discuss the cervical screening process prior to attending, please call the surgery and we can arrange a telephone appointment with the Nurse.

The first phase of the NHS Covid-19 vaccination programme has started.

When it is the right time people will receive an invitation to come forward.

For most people this will be a letter, either from their GP or the national NHS.

This letter will include all the information you will need to book appointments, including your NHS number.

Please do not contact the NHS to get an appointment until you get this letter.

Information on the vaccine is available on the NHS.UK website

If you have any symptoms of Covid-19 you MUST not attend the surgery. All patients are being advised to log on to the NHS 111 online for further advice.

The surgery is open from 8am-6:30pm. If you have an urgent problem during these times please ring the surgery. At all other times ring NHS111

All services from Manchester Road are currently suspended until further notice, Holes Lane does have controlled access but continues to operate as normal. The online and telephone appointment booking system is temporarily suspended. You must use E-Consult as your first method of contact for treatment & advice. All sick notes, medication, referral queries and GP letter requests must go through E-Consult. Requests via E-Consult for non-urgent problems can be made between 8am – 6:30pm Monday to Friday. The practice will respond with 2 working days.

Due to COVID we are operating what is know as total triage, this is a virtual appointment. Your GP or nurse will review your problem and will then depending on your needs:

• Offer you advice via text
• Offer you a telephone consultation
• Offer you a video call
• Ask to see you in person (face to face) or
• Navigate you to other services

Prescriptions requests will be available for collection 48 working hours after submission from your nominated pharmacy. Please use the NHS app on your smart phone, order via the website, [email protected] or post your request through the door/ drop in the box. We ask you do not contact the surgery before this time.

For general information on Coronavirus please visit the NHS website

Please only attend the surgery if we ask you to. It is important that you arrive on the time we ask you to attend and don’t forget to wear a face covering or mask

E-CONSULT

As from Monday 12th April 2021 E-Consults are to be switched off every evening from 6.30 pm and will be accessible again from 8.00am the following morning (Monday to Friday). E-Consult will be unavailable from 6.30pm on Fridays and will be accessible again from 8.00am Monday morning.

We are currently experiencing a high volume of calls and apologise for any inconvenience caused