🧭 Care Navigation – Getting the Right Care First Time
We’re pleased to introduce Care Navigation at our practice. This helps you get the right care from the right person as quickly as possible.
How it Works
When you call to book an appointment, our administration team may ask a few brief questions about the reason for your visit. This helps:
Direct you to the most appropriate clinician or service
Ensure urgent needs are prioritised
Free up GP appointments for patients with complex or serious conditions
Confidentiality: Any information you share will remain private. Staff will not give clinical advice; they simply guide you to the best service.
Who Can Help You
You may be directed to:
👩⚕️ Practice Nurse – for vaccinations, minor ailments, chronic condition management, travel advice
💊 Clinical Pharmacist – for medication advice, long-term condition reviews, minor ailments
🧠 Mental Health Nurse – for emotional and mental health support
🏃♂️ Physiotherapist – for musculoskeletal problems, rehabilitation, and mobility issues
💊 Pharmacists – for minor ailments, medication advice, Pharmacy First service
🦶 Podiatry, Dental Services, Support Groups, Minds Matter, or other local NHS services
If these services can help directly, you may receive faster care and may not need a GP appointment.
You always have the choice to see a GP. Providing information to the care navigator helps GPs understand the urgency of your care.
Self-Care & Minor Ailments
For colds, coughs, headaches, or other minor ailments, treat yourself at home first.
Use your medicine cabinet or visit your local pharmacy for advice and treatments.
Self-care helps free up GP appointments for more serious conditions.
🌐 Learn more about self-care: NHS Minor Ailments
NHS 111 – Non-Emergency Advice
Call 111 if:
You need medical help fast but it’s not a 999 emergency
You think you need A&E or another urgent care service
You don’t know who to call or don’t have a GP
You need health information or reassurance
🌐 More info: NHS 111
A&E – Emergency Only
A&E is for life-threatening accidents and emergencies only.
If unsure, consider other local health services first.
Support Services – Self-Referral Options
You can contact these services directly if needed:
Bereavement Counselling: 0808 808 1677 | Cruse
CAMHS (Children & Adolescents): 01925 575904
John Holt Cancer Support: 01925 240054
Crisis Team 24/7: 01925 275309 | Freephone: 0800 511508 | Samaritans: 116 123
Victim Support: 0808 1689 111
Pathways to Recovery (Drug & Alcohol): 01925 415176 | Out of hours: 07919 558644 | Email: warringtonsms@cgl.org.uk
Continence Team: 01925 946356
Minds Matter: 01925 575904 | Website