Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

The practice is registered and complies with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will be ... [continue] Access to medical records


Are you looking after or providing support for a relative friend or neighbour? Are you being helped or supported by a relative friend or neighbour? Your GP needs to know ... [continue] Carers

Complaints and compliments

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone, email, or ... [continue] Complaints and compliments

Consent to allow access to medical information for a third-party

Health and care records are confidential so you can only access someone else’s records if you’re authorised to do so. To access someone else’s health records, you must: be acting ... [continue] Consent to allow access to medical information for a third-party

Healthwatch Warrington

Healthwatch Warrington Local Business Outreach Healthwatch Warrington is dedicated to listening to the views of local residents’ experiences of health and social care services. Our business outreach is here to ... [continue] Healthwatch Warrington

Housing/ Benefit Letter

Housing/Benefit Letters Holes Lane Surgery is committed to supporting our patients. All requests for letters for benefits, council or any other third parties, we will only complete with a formal ... [continue] Housing/ Benefit Letter

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area. Sometimes patients can register with the practice if they live ... [continue] How to register

Information for trans and non-binary people

NHS Screening Programmes Public Health England have created a leaflet on behalf of the NHS, for transgender, non-binary and intersex people. This leaflet explains about the adult NHS screening programmes ... [continue] Information for trans and non-binary people

Named GP

All patients at Holes Lane Surgery have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You ... [continue] Named GP

NHS Warrington Clinical Commissioning Group

Warrington CCG NHS Warrington Clinical Commissioning Group No.1 Lakeside 920 Centre Park Warrington WA1 1QY Telephone: 01925 303030 Email: Do you have a compliment, comment or complaint? Please visit ... [continue] NHS Warrington Clinical Commissioning Group

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient Information Leaflet

Dr M A Cardwell, Dr Q I Chuka, Dr Khandavalli, Dr Shard & Dr Samuel, Dr Tsormetsri and Dr Dodd     MISSION STATEMENT We aim to provide a consistently ... [continue] Patient Information Leaflet

Patient rights and responsibilities

The practice is devoted to achieving and maintaining a quality health service to meet your requirements. Statement of purpose policy Our purpose is to provide people registered with the practice ... [continue] Patient rights and responsibilities

Practice boundary

We accept new patients who live in our practice boundary area, outlined in the map below.

Primary Care Network

Since the NHS was created in 1948, the population has grown and people are living longer. Many people are living with long term conditions such as diabetes and heart disease ... [continue] Primary Care Network


GP Privacy Notice – Children`s (GDPR) GP Privacy Notice – Patients (GDPR)   Data Provision Notice – National Obesity Audit  


For information relating to safeguarding adults & children, please use the link below to view the practice statement Practice Website Information on Safeguarding June 2021

Transparency Notice

Transparency notice: how we use your personal data This page sets out how we use personal data, in line with the General Data Protection Regulation (GDPR). It includes a register ... [continue] Transparency Notice

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form. If you move outside the ... [continue] Updating your details

Useful Contacts


Date published: 8th October, 2014
Date last updated: 5th August, 2019