Holes Lane Surgery

01925 599855

Repeat prescriptions

Repeat prescriptions are prepared daily.  Requests should be received before 5.00pm. 

Our practice policy states 2 working days required for all prescription requests

The surgery IS NOT open at weekends.  If you request a prescription on a Saturday or Sunday, please DO NOT expect it to be ready on Monday!

Please leave a repeat request with reception.  You may also post your request enclosing a self addressed envelope.

If you are registered as housebound, you may telephone your request after 10am

Order online

System One Online allows registered patients to order repeat prescriptions online:

If you wish to use this facility, you must request to register for this at the practice.  Once you have been accepted and allocated with a user name and password, you can use the online service.

Order by email

You may wish to email your request to [email protected]

THIS EMAIL ADDRESS IS ONLY TO BE USED FOR PRESCRIPTION REQUESTS

Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.

Controlled drug prescription collections

Although the chemist may deliver – it is safer to collect in person.

If a “messenger” is sent to collect the controlled drug prescription, they must carry a bearer’s note signed by the patient stating that they are authorised to collect them and show identification.

All staff giving out the prescription should be asking for this identification.

For pharmacies collecting on the patient’s behalf, the bearer’s note does not need to be displayed on each collection, only on the initial collection, but the collectors identification needs to be shown in each instance.

 

 

 

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