Holes Lane Surgery

01925 599855

Appointments

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Booking an appointment

You must use E-Consult as your first method of contact for treatment & advice. Requests via E-Consult for non-urgent problems can be made during the practices working hours of 8am to 6.30pm Monday to FridayIf your E-Consult is submitted before 12pm you will receive a response the same working day before 6:30pm, for any submissions after 12pm you will receive a response the next working day before 6:30pm.

For those patient who do not have access to the internet, the practice has an I-Pad set up in reception. Should you require assistance a member of the team will be at hand to help

Pre-bookable appointments:
Several appointments are released up to 2 weeks in advance

24/48 hour appointments:
Several appointments are released 1-2 days in advance.

Book on the day appointments:
Several appointments are reserved for that day.  This allows patients who are ill on the day to be dealt with quickly via telephone/ video consultations or face to face appointment.

Appointments are released automatically by the computer system.

When all appointments are taken, Doctors will fit in patients as an emergency if deemed appropriate.

The appointment system is constantly being reviewed.

Extended Access appointments:

We offer an “Extended Hours Service” on certain days of the week. A limited number of telephone consultations are available with our doctors. They are available between 7:30 am – 8:00 am & 18.00 pm – 19.00pm (please enquire at reception about telephone consultation access).

This service is aimed at providing access for patients who find it difficult to attend during our normal opening times. The extended hour appointments are for working people or school age children. For more information about this service please contact our reception staff. We also have appointments with our nursing team during the extended hour service.

 

PLEASE DO NOT ABUSE THE RECEPTIONISTS IF YOU ARE UNABLE TO GET THE APPOINTMENT OF YOUR CHOICE, THEY ARE WORKING WITH THE APPOINTMENTS THAT ARE AVAILABLE TO THEM AND ACCORDING TO THE DOCTORS WISHES.

Home visits

If possible please try to telephone reception before 10:30am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.