Holes Lane Surgery

01925 599855

Appointments

Booking an appointment

You can make an appointment by telephone, online or by calling in to the surgery.  Please request a separate appointment for each person needing to be seen.

Pre-bookable appointments:
Several appointments are released up to 2 weeks in advance for patients who wish to plan ahead

24/48 hour appointments:
Several appointments are released 1-2 days in advance.

Book on the day appointments:
Several appointments are reserved for that day.  This allows patients who are ill on the day to be seen quickly.

Appointments are released automatically by the computer system.

When all appointments are taken, Doctors will fit in patients as an emergency if deemed appropriate.

The appointment system is constantly being reviewed.

Since updating our telephone system, you can book OR cancel appointments using the automated system.  You MUST have the same date of birth and contact telephone number recorded on our computer system in order to use this facility. 

To book online appointments via SystmOnline (or to order repeat prescriptions) – please ask one of the receptionists for a registration request form when you are in the practice.  For more information, please click on Online Services.

PLEASE DO NOT ABUSE THE RECEPTIONISTS IF YOU ARE UNABLE TO GET THE APPOINTMENT OF YOUR CHOICE, THEY ARE WORKING WITH THE APPOINTMENTS THAT ARE AVAILABLE TO THEM AND ACCORDING TO THE DOCTORS WISHES.

Cancelling an appointment

Please ONLY use the “cancel appointment” facility if you are cancelling an appointment more than 24hours ahead as this facility is only checked a couple of times per day.

Home visits

If possible please try to telephone reception before 10:30am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

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