PATCHs (Mon–Fri)
- 🕖 Clinical requests: Submit between 7am – 18:30, get a response within 24 hours
- 🕓 Admin requests: Submit any time 24/7
🌐 If you don’t have internet or find technology difficult
- ☎️ Telephone the surgery
- 🏥 Call into reception in person
👉 Our staff will take your details and assist you.
👨👩👧 Submitting a PATCHs request for someone you care for
- Log into your own account
- Select your name in the top right corner
- Choose “People I care for” to submit on their behalf
📌 If we are full for the day
- Our reception team will liaise with the duty doctor
- The doctor will advise how your condition will be managed
- Any appointment provided will be based on clinical need and urgency only
💻 SystmOnline – Repeat Prescriptions
You can now order repeat prescriptions online via SystmOnline.
🔒 Secure: Your account is protected and cannot be accessed by others if you keep your login details safe.
🆔 Access: You need an individual ID and password.
New patients registering with us will automatically receive login details.
Existing patients should contact Reception to get their login.
🌐 Access SystmOnline here: https://systmonline.tpp-uk.com
📱 NHS App
The NHS App is a simple and secure way to access NHS services on your smartphone or tablet. You can use it to:
🗓️ Book and manage GP appointments
💊 Order repeat prescriptions
📄 View your medical records
🩺 Check your symptoms and get trusted health advice
✅ Free to download from the App Store or Google Play.
🌐 More information: https://www.nhs.uk/nhs-app/