Holes Lane Surgery

01925 599855


If you have any symptoms of Covid-19 you MUST not attend the surgery. All patients are being advised to log on to the NHS 111 online for further advice https://111.nhs.uk/.

The surgery is open from 8am-6:30pm. If you have an urgent problem during these times please ring the surgery. At all other times ring NHS111 https://111.nhs.uk/

All services from Manchester Road are currently suspended until further notice, Holes Lane continues to operate as normal.  E-Consult must be used as your first method of contact for treatment & advice. All sick notes, medication, referral queries and GP letter requests must go through E-Consult. Requests via E-Consult for non-urgent problems can be made during the practices working hours of 8am to 6.30pm Monday to FridayIf your E-Consult is submitted before 12pm you will receive a response the same working day before 6:30pm, for any submissions after 12pm you will receive a response the next working day before 6:30pm. Patients who do not have access to the internet have the option to use an I-Pad located in reception at Holes Lane Surgery.

Due to COVID we are operating what is know as total triage, this is a virtual appointment. Your GP or nurse will review your problem and will then depending on your needs:

  • Offer you advice via text
  • Offer you a telephone consultation
  • Offer you a video call
  • Ask to see you in person (face to face) or
  • Navigate you to other services

Although the legal requirement to wear a mask/face covering was removed from July 19th, the government has urged caution and recommends ongoing social distancing and wearing of masks in closed spaces, small and crowded areas and where vulnerable people will be present.

Given that we are a healthcare setting where sick and vulnerable people are in close proximity, we have determined that all adults and any child over 11 years of age presenting to the building will be still be required to wear a face covering and maintain social distancing.


Prescriptions requests will be available for collection 48 working hours after submission from your nominated pharmacy. Please use the NHS app on your smart phone, order via the website, [email protected] or post your request through the door/ drop in the box. We ask you do not contact the surgery before this time.



Pharmacists are often providing exactly the same medicine you would get from your GP. There are many complaints for which seeing a pharmacist first could benefit you. Some examples might be:

  • Aches and pains (eg back pain, headache and migraine, period pain, teething and toothache).
  • Allergies (eg bites and stings, skin reactions).
  • Colds and flu (eg cough, congestion, sore throat, fevers and/or temperature).
  • Ear care (eg earache, ear wax, ear infection).
  • Eye care (eg bacterial conjunctivitis, styes).
  • Stomach aches (eg constipation, diarrhoea, haemorrhoids, indigestion, reflux, threadworm, vomiting).
  • Skin/mouth problems (eg athlete’s foot, chickenpox, cold sores, contact dermatitis, fungal infection, nappy rash, scabies, skin rash, vaginal thrush, warts and verrucae).
  • Hay fever which isn’t controlled by standard over-the-counter treatments



People who are unable to be vaccinated and/or tested for medical reasons can now apply for proof that they have a medical reason why they should not be vaccinated and/or tested.

There are in fact very few medical conditions that would exempt you from having covid vaccination. Some examples are below:

  • people receiving end of life care
  • people with severe impairments where vaccination cannot be provided through reasonable adjustments
  • a person with severe allergies to all currently available vaccines
  • those who have had an adverse reaction to the first dose (for example, myocarditis) – please note having normal post-vaccination symptoms like temperature, chills, aching are not adverse reactions

If you get this proof of medical exemption you’ll be able to use the NHS COVID Pass wherever you need to prove your COVID-19 status within England.

In order to apply for a covid pass medical exemption, please ring 119 to ask for an application form. Once you get the form, fill it in then return the form to the relevant clinician on the form; this might be the GP, specialist or midwife.



For general information on Coronavirus please visit the NHS website 


We are currently experiencing a high volume of calls and apologise for any inconvenience caused