The surgery is open from 8am-6:30pm. If you have an urgent problem during these times please ring the surgery. At all other times ring NHS111

Patchs must be used as your first method of contact for treatment & advice. All sick notes, medication, referral queries and GP letter requests must go through Patchs. Requests via Patchs for non-urgent problems can be made during the practices working hours of 7am to 10am Monday to FridayIf your Patchs is submitted before 10am you will receive a response by the end of the next working day.  Patients who do not have access to the internet have the option to use an I-Pad located in reception at Holes Lane Surgery.

We are operating what is know as total triage, this is a virtual appointment. Your GP or nurse will review your problem and will then depending on your needs:

  • Offer you advice via text
  • Offer you a telephone consultation
  • Offer you a video call
  • Ask to see you in person (face to face) or
  • Navigate you to other services


Prescriptions requests will be available for collection 48 working hours after submission from your nominated pharmacy. Please use the NHS app on your smart phone, order via the website, or post your request through the door/ drop in the box. We ask you do not contact the surgery before this time.



Pharmacists are often providing exactly the same medicine you would get from your GP. There are many complaints for which seeing a pharmacist first could benefit you. Some examples might be:

  • Aches and pains (eg back pain, headache and migraine, period pain, teething and toothache).
  • Allergies (eg bites and stings, skin reactions).
  • Colds and flu (eg cough, congestion, sore throat, fevers and/or temperature).
  • Ear care (eg earache, ear wax, ear infection).
  • Eye care (eg bacterial conjunctivitis, styes).
  • Stomach aches (eg constipation, diarrhoea, haemorrhoids, indigestion, reflux, threadworm, vomiting).
  • Skin/mouth problems (eg athlete’s foot, chickenpox, cold sores, contact dermatitis, fungal infection, nappy rash, scabies, skin rash, vaginal thrush, warts and verrucae).
  • Hay fever which isn’t controlled by standard over-the-counter treatments



Date published: 18th March, 2020
Date last updated: 1st February, 2024