Holes Lane Surgery Tel: 01925 599855
Manchester Rd SurgeryTel: 01925 599855
You can make an appointment by telephone or by calling in to the surgery. Please request a separate appointment for each person needing to be seen.
Pre-bookable appointments:Several appointments are released up to 2 weeks in advance for patients who wish to plan ahead
24/48 hour appointments:Several appointments are released 1-2 days in advance.
Book on the day appointments:Several appointments are reserved for that day. This allows patients who are ill on the day to be seen quickly.
Appointments are released automatically by the computer system.
When all appointments are taken, Doctors will fit in patients as an emergency if deemed appropriate.
The appointment system is constantly being reviewed
Since updating our telephone system, you can book OR cancel appointments using the automated system. You MUST have the same date of birth and contact telephone number recorded on our computer system in order to use this facility.
PLEASE DO NOT ABUSE THE RECEPTIONISTS IF YOU ARE UNABLE TO GET THE APPOINTMENT OF YOUR CHOICE, THEY ARE WORKING WITH THE APPOINTMENTS THAT ARE AVAILABLE TO THEM AND ACCORDING TO THE DOCTORS WISHES.
You may wish to use "SystmOnline" to book appointments (or to order repeat prescriptions) - please ask one of the receptionists for a registration request form when you are in the practice. For more information, please click on Online Services.
If possible please try to telephone reception before 10:30am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
Please call between 1:00pm and 4:00pm to enquire about your test results as our reception staff will have more time to deal with your request between these times.
Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.
When you take your test you will be told how long it will be before the results are returned to the practice.
It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.
The practice runs a Patient Participation Group.
Meetings are held 3 times per year.
We are looking for volunteers! Ideally we need patients registered with the practice who are under 40 years of age and a mixture of ethnicities.
If you are interested, please contact the Practice Secretary,
Mrs L Washington on 01925 647275.
PPG Annual Report
The following document shows the changes made since the creation of the Patient Participation Group:
Actions taken 2010-2012
The results of the patient survey will be accessible shortly!
The practice is devoted to achieving and maintaining a quality health service to meet your requirements.
We are very happy to receive constructive comments and suggestions for improving our service to patients. Similarly, if you have a complaint we will deal with it in a constructive way and will acknowledge any written formal complaints within 2 working days. Please write or speak to our practice manager. Full written details of our complaints procedure can be obtained at reception.
Please ask at reception should you wish to speak with someone in confidence. We may ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the team. Prescriptions and some of the consultation records are run purely on computer. This enables us to analyse various aspects of health care and to produce an annual practice report.
A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the National Health Service.
The staff in this practice have the right to do their work in an environment free from such behaviour and everything will be done to protect that right.
At no time will any violent, threatening or abusive behaviour be tolerated in this practice. If you do not respect the rights of our staff we may choose to inform the police and make arrangements for you to be removed from our medical list.
From 01.04.2013 the Care Quality Commission (CQC) have extended their role to include general practice. The purpose of the CQQ is to ensure that health and social care services provide people with safe, effective, compassionate, high quality care and to encourage services to improve. Their role is to monitor, inspect and regulate services to ensure that fundamental standards are met. All GP surgeries will be inspected on a bi-annual basis.Care Quality Commission website: http://www.cqc.org.uk/
Access to Patient Information - Opting In or Out
As part of the care data programme please be aware of the following important information about extracting coded GP data.GP practices must now act as a data controller with responsibility for fair processing
This is to make our patients aware before the HSCIC will begin extracting data via the GP Extraction Service for those patients who have not objected.
Leaflets are available to patients (please click on the link above). This has been developed by the British Medical Association, Royal College of GPs, NHS England and the Health and Social Care Information Centre (HSCIC) to support practices.
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