Holes Lane Surgery Tel: 01925 599855
Manchester Rd SurgeryTel: 01925 599855
We provide a Community Cardiology Clinic on Wednesday Mornings with Dr Q Chuka
We also provide Minor Surgery (Injections) and Coil Fitting& Removal booked with a doctor.
Family Planning A full range of contraceptive services are offered. Please make an appointment with a doctor.
Travel Vaccinations Please make an appointment with the Practice Nurse. Appointments should be made at least 2 months in advance of intended date of travel.
Non NHS Services HGV/PSV and employment medicals, fitness to drive/ travel/undertake a sport examination, completion of claim forms for insurance companies. A list of current charges is available from Reception.
Information about countries and vaccinations required can be found on the links below:
You do not require a doctor's sickness certificate for any illness lasting six days or less. Your employer may, however, require you to complete a self-certification form SC1 which is available from your employer.
For any illness lasting longer than six days you will need to see the doctor for him/her to issue a sickness certificate and for any subsequent renewal of the certificate.
ARTICLE TAKEN FROM THE DAILY MAIL
There is a good reason why GP receptionists are so grumpy
By Dr Jenna Ward - Last updated at 12:06 AM on 3rd January 2012
There is a stereotype of GP receptionists as dragons behind a desk — unsmiling individuals with a curt manner and an apparent determination to be anything but helpful. But, in fact, their detached manner is not intended to intimidate or belittle patients; it’s actually a form of protection, to help them avoid emotional burn-out.
I discovered this after my colleague Dr Robert McMurray from Durham University and I were embedded with surgery receptionists over a three-year period. We observed 30 receptionists at work in three surgeries.
Receptionists can see up to 70 patients a day and their apparent lack of feeling provides a shield against emotional exhaustion
As specialists in analysing people’s emotional responses to different situations, we were intrigued to observe the receptionists’ unique way of handling themselves.
We came to realise this was an emotionally demanding job — receptionists can see up to 70 patients a day and their apparent lack of feeling provides a shield against emotional exhaustion.
The following was a common scenario: a queue of six people wait to speak to the receptionist on the other side of the glass window.
The first, an elderly woman tearfully registering the death of her husband.
Next, a smiling mum, here for her bouncing baby son’s check-up.
Meanwhile, the phone is constantly ringing, and the receptionist knows that she needs to answer the phone to a patient, who is likely to be unwell and quite probably annoyed about having to wait so long.
In the space of just seconds, the receptionist is presented with sorrow, happiness and anger.
It is impossible and, indeed, would be unhelpful for the receptionist to empathise or mirror all of these emotions — he or she must remain in control of their own feelings and those of their patients.
In the space of just seconds, the receptionist can be presented with sorrow, happiness and anger
A technique they use to do this is to remain neutral in the face of sometimes extreme emotions. Another challenge they face is being caught in between patients and doctors.
When a patient called asking for an emergency appointment that day for a child’s ear infection, I watched as the receptionist relayed this to the doctor.
However, the doctor told her it could wait until the next day — the receptionist then had the difficult task of telling this to the patient. The result was an angry altercation.
A more frightening incident involved a patient shouting at the receptionist for their methodone prescription. Once the prescription had been given, the patient went into the car park, took all the pills at once, washed down with a bottle of vodka, and then hurled stones at the surgery windows.
On another occasion, a disturbed patient rang the surgery saying he was covered in germs and was trying to scald them off his skin with boiling water.
While one receptionist tried to calm him down, another traced his notes and a third was contacting a doctor.
Despite all this, there is little appreciation of the emotional strain placed on GPs’ receptionists — they receive little training in handling people or in diffusing high-pressure situations.
Yet they are the stitching that holds a surgery together, emotionally and administratively (for instance, they are responsible for writing hospital referrals and updating patient records).
Any mistake could result in serious health implications for the patient.
Meanwhile, a good receptionist will go the extra mile for their patient — we witnessed those who, whenever they were unable to arrange an appointment as soon as the patient wished, would phone them back the instant a slot became available.
There is a misconception that receptionists do nothing more than answer the phone and type names into a computer.
In fact, as our research shows, the job requires a high degree of emotional awareness and maturity.
And so the next time you are presented with a sour face at your surgery reception desk, just remember that they do really care.
Dr Ward is a senior lecturer in organisational studies at York University.
Interview by Kate Wighton
DR WADSWORTH & PARTNERS
STATEMENT OF PURPOSE POLICY
Our purpose is to provide people registered with the practice with high quality personal health care and to seek continuous improvement in the health status of the practice population overall. We aim to achieve this by developing and maintaining a happy, sound practice which is responsive to people's needs and expectations and which reflects whenever possible the latest advances in primary health care.
HOME VISITS - When a home visit is needed, please ring the surgery before 10.00am if possible. Wherever possible try to attend the surgery; this will often mean you will be seen quicker, and better facilities are available for your treatment. If you need an urgent visit please make this clear in order that the doctor receives the correct message and can take the appropriate action.
If you wish to speak to your doctor on the telephone, please call after 9am and leave a message with the receptionists and dependent upon the request, the doctor will call you back later in the day.
OUT OF HOURS COVER When the surgery is closed, if you require urgent medical advice or attention, please telephone NHS111 where patients will be triaged and referred to the relevant organisation in “real time” according to their need. The call taker may ask the nature of your medical problem and will arrange the relevant and appropriate path for you to take.
APPOINTMENTS All surgeries are by appointment. If you need to see a doctor urgently please make this clear so that an appointment can be given as soon as possible. We aim to give patients an appointment within 2 working days to see a doctor. Our ultimate objective is to have appointments available on the day. We have several appointments available for booking in advance.
REPEAT PRESCRIPTIONS If your doctor considers it appropriate, you will be issued with a repeat prescription form, which should be left at the surgery when repeat medication is required. The prescription will be sent to your local pharmacy upon your request and once you have provided a stamped addressed envelope, unless you request the chemis collects the prescription for you. Please allow 48 hours/2 working days for this.
We regret that prescription requests cannot be taken over the telephone unless you are housebound.
THE PRIMARY HEALTH CARE TEAM
PRACTICE STAFF We employ a Practice Manager, Mrs Kim Witkiss,Deputy Manager, Mrs Walmsley, a team of receptionists and a secretary, who have a full knowledge of the services the practice has to offer. All members of the staff are happy to assist you with any enquiries.
PRACTICE NURSESWe employ 2 practice nurses and a treatment room nurse, Sister Nicola McDonough (Diabetes Specialist), Sister Hazel Aitchison (IHD Specialist) and Sister Claire Burgess-Carabini. Their duties include health screening clinics and advice, blood pressure checks, immunisations and ear syringing. We also employ a Health Care Assistant who performs blood pressure checks, new patient medicals, fitting and removal of heart monitor, blood tests and assists the nurses with many of their duties.
HEALTH VISITORS/DISTRICT NURSES/MIDWIFEThese members of the team are available to all our patients and are specially trained in their own field. Please ask your doctor or the receptionist for details if you require their services. They are not based at the surgery.
SERVICESCERVICAL SMEAR TESTSIt is recommended that women between the ages of 25 and 64 should have a test every five years unless otherwise advised. These tests can be performed by the practice nurses or a doctor. Please make an appointment through the receptionist if you require this test.
TRAVEL IMMUNISATIONSThe practice nurses will be happy to discuss and perform any travel immunisations you require. Please allow plenty of time to have these (a minimum of 6 weeks) as you may need to order prescriptions and some immunisations have to be given over a period of time and will not be effective immediately.
MINOR OPERATIVE PROCEDURESWhere appropriate, some minor operations can be performed. If you feel you need this service, please discuss it with your doctor.
FAMILY PLANNING ADVICEThe practice nurses are available for family planning advice. A full range of contraceptive advice is available. If you prefer, however, you may see your own doctor. The receptionist will make the appropriate appointment for you.
ANTE-NATAL CLINICThe midwife runs this clinic on a Thursday by appointment and a Friday morning by appointment.
Diabetic appointments can be booked in any of the appropriate nurses Chronic Disease sessions
Asthma appointments can be booked in any of the appropriate nurses Chronic Disease sessions
CHILDHOOD IMMUNISATIONWe strongly support the programme of immunisations against infectious diseases. All childhood immunisations are carried out by the practice nurses in regular clinics. Your health visitor should advise you regarding these immunisations and you will receive invitations in a timely fashion from the Child Development Unit when your child is due for an immunisation.
CHILD HEALTHHealth checks are available for children under 5. These will be performed by a qualified doctor, who will advise you when they should be done.
RIGHTS AND RESPONSIBILITIESAs a patient you have the right to access the services provided by our practice. We request you advise the practice as soon as possible if you are unable to keep an appointment, in order that the appointment can be reallocated.
Patients have a right to information about their own health issues and access to their medical records, subject to the limitations of the law (and there may be a charge). Our practice will not tolerate violence or abuse. In the event of violent or aggressive behaviour the offender will be removed from the practice list.
It is the policy of Dr Wadsworth & Partners to treat all employees and job applicants fairly and equally regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status. Furthermore we will ensure that no requirement or condition will be imposed without justification which could disadvantage individuals purely on any of the above grounds.
Please ring 111 to be triaged through to the appropriate service
NHS DIRECTIf you have a medical question or worry which you are not sure requires the attention of a doctor or nurse, you might find it useful to telephone NHS Direct on 08544647. This line is answered 24 hours a day. Alternatively, the NHS Direct website is at www.nhsdirect.nhs.uk .
COMPLAINTSThe practice operates an "in-house" complaints procedure which is designed to provide an effective and informed explanation of events leading to a complaint, together with a plan of any appropriate action. If you feel that you need advice about this, please contact the Practice manager, Mrs.Kim Witkiss, or any partner in the practice.
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